Exchange and Return Policies

EXCHANGE - RETURNS - GUARANTEE POLICY
TERMS OF CONTRACTS - GENERAL CONDITIONS AND WEBSITE

At PARCHITA PACIFLORA SAS NIT 900245841-4, we work to offer you products with the highest standards of quality and satisfaction. If for any reason you need to arrange an exchange or return, we offer the following conditions, in accordance with current regulations and our commercial policies.

1. Scope of Application

These policies apply to purchases made through our website. www.parchita.com.co , as well as through our authorized digital channels. Conditions vary for domestic and international purchases, as indicated below.

2. Exchanges and returns for domestic purchases (Colombia)

If you made a purchase in Colombia, you can request an exchange of your item(s) within the following 30 calendar days after delivery of the order, as reported by the carrier's guide.

You can make the change in the following ways:

● By visiting any of our physical stores in the country.

● By contacting our WhatsApp line (+57 311 3796332) we can manage the change directly from your home.

3. Warranty Returns

If your product has manufacturing defects or faults, you can claim the legal warranty within the following timeframes:

● 6 months for products such as handbags, wallets and shoulder bags.

● 3 months for footwear.

In these cases, we will evaluate the product to verify the source of the defect. If confirmed, we may opt for an exchange of the item, free repair, or a refund, as appropriate. The warranty will be effective in accordance with the rules contained in Law 1480 of 2011 and Decree 735 of 2013.

Please note that the product loses its warranty in the following cases:

a. The detailed instructions on the packaging, manual, label and/or tag, or those communicated by PARCHITA in general, have not been followed.
b. If the garment has been in contact with deodorants, bleaches, detergents or chemicals that cause damage to the fabric.
c. If the product shows alteration, modification or evidence of misuse
d. Only the defect is a result of natural wear and tear from the use of the product.

4. Conditions for accepting an exchange or return

To be admitted, the article must meet the following conditions:

● Be in perfect condition: unused, unwashed, undamaged.

● Have all its original labels.

● Keep the original packaging and box.

● Be accompanied by the exchange or return form, previously requested by email: info@parchita.com.co .

Important: If the package is returned without this form, it will be returned to the customer's address, and the customer will be responsible for the costs of the new shipment.

We are not responsible for items lost or damaged in transit, so we recommend keeping the carrier's shipping label and properly securing the package.

In any case, PARCHITA reserves the right to approve or deny a return.

5. Exclusions

● Exchanges and returns are not accepted for international purchases.

● Products purchased at a discount are considered “final sale” and cannot be returned or exchanged.

6. Deadline and procedure

Once the customer submits their request and compliance with the conditions is verified, the customer service team will have up to 5 business days to confirm receipt of the request and coordinate the logistics of the exchange or return.

If the product is returned after 30 calendar days from delivery, the package will be returned to the sender, and the sender will be responsible for return shipping costs.

7. Right of Withdrawal

In accordance with the right of withdrawal established by Law 1480 of 2011, Article 47, the maximum period to exercise this right is five (5) business days from the date of delivery of the product. The product must be returned in the same condition in which you received it.

The following cases are excluded from the right of withdrawal:

1. In contracts for the supply of goods made according to the consumer's specifications or clearly personalized;
2. In contracts for the supply of goods that, by their nature, cannot be returned or may deteriorate or expire quickly;
3. In contracts for the acquisition of perishable goods;
4. In contracts for the acquisition of goods for personal use.

In this case, PARCHITA will proceed to refund the consumer's money and must return all amounts paid without making any discounts or withholdings. In any case, the refund to the consumer may not exceed thirty (30) calendar days from the moment in which the right was exercised.

8. Payment Reversal.

A payment reversal may be requested if: the Consumer was the victim of fraud, the payment corresponds to a transaction not requested by the Consumer, the purchased product was not received or does not correspond to the one requested, does not comply with the inherent characteristics or the delivered product is defective. To request a payment reversal, the Consumer must file a complaint with PARCHITA within five (5) business days following the date on which they became aware of the fraud, the unsolicited transaction or the problem with the purchased product arose. The complaint to the supplier of the good or service must contain at least:

1. Express statement of the reasons justifying the request for payment reversal.
2. Indication of the reason supporting the request, which must correspond to one of those regulated in Decree 587 of 2016.
3. Value for which the reversal is requested.
4. Identification of the bank account, credit card, or payment instrument to which the transaction was charged.

Likewise, the Consumer must notify the issuer of the electronic payment instrument within the same five (5) business day period that the consumer has to file the complaint with the Company, where he must indicate the fact that he has satisfied the obligation to return the goods when appropriate and the support or proof of filing the complaint with the supplier. The content of said notification must contain at least the following:
1. Express statement of the reasons justifying the request for payment reversal.
2. Indication of the reason supporting the request, which must correspond to one or more of those indicated in Decree 578 of 2016.
3. Value for which the reversal is requested.
4. Identification of the transaction carried out with the indication of number, date and time, if applicable.
5. Identification of the bank account, credit card or payment instrument to which the transaction was charged.
6. Proof of the complaint filed with the Company.

Within the same term of five (05) business days, the Consumer must inform PARCHITA that the good subject to reversal will be available for collection in the same conditions and in the same place in which it was received. PARCHITA will generate the necessary logistics so that the Consumer returns the product subject to reversal in the same conditions in which the Consumer received it.

PARCHITA must issue proof of the filing of said complaint, indicating the date and reason for it.
In the event that the Consumer has requested the reversal of the payment and bad faith is determined on the part of the Consumer, the claimed transaction will be definitively charged to the consumer and the Superintendence of Industry and Commerce may impose sanctions of up to fifty (50) current legal monthly minimum wages.

If the consumer who wishes to reverse the payment is not the same as the holder of the payment instrument, the request to the issuer must be submitted by the holder of the financial product.

When the payment corresponds to several products, the Consumer may request a partial reversal of the payment for those for which the request is made. In this case, the Consumer must clearly state which product and the value for which the reversal is requested.

Once the complaint has been submitted to PARCHITA and the reversal request has been submitted to the issuer of the payment instrument, the issuer of the payment instrument will have a period of fifteen (15) business days to make the reversal effective, in accordance with the terms of Decree 587 of 2016.

9. Events Beyond Our Control

We will not be liable for any failure to perform, or delay in performance of, any of our obligations under this Agreement that results from events outside our reasonable control ("Force Majeure Event").
Force Majeure Causes shall include any act, event, omission or accident beyond our reasonable control and, among others, the following:
a. Strikes, lockouts or other protest measures.
b. Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparation for war.
c. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
d. Inability to use trains, ships, airplanes, motor vehicles, or other means of transportation, whether public or private.
e. Inability to use public or private telecommunications systems.
f. Acts, decrees, legislation, regulations or restrictions of any government or public authority.

Obligations will be deemed suspended for the duration of the Force Majeure Event, and we will have an extension of the deadline for fulfilling such obligations for a period equal to the duration of the Force Majeure Event. We will use all reasonable efforts to bring the Force Majeure Event to an end or to find a solution that will allow us to fulfill our obligations despite the Force Majeure Event.

10. Processing of Personal Data

The Consumer accepts the processing of his/her personal data reported to PARCHITA within the framework of the contractual relationship and declares that he/she knows the rights enshrined in Law 1581 of 2012, especially those to know, rectify and update his/her personal data that are stored in the Company's databases and that he/she knows the Personal Data Processing Policy, which can be consulted at www.parchita.com.co , rights that may be exercised by email to: info@parchita.com.co , likewise gives his/her prior, express and informed consent and authorizes the Company to: a) collect, process, share, store and archive the personal data that he/she will provide in the development of the sale through e-commerce and in general the commercial relationship with the Company; b) that information is sent to you in physical, audio or electronic media such as email, text messages or data, through social networks, among others, about PARCHITA's products and commercial activities, c) be contacted for administrative, commercial, marketing, collection and collection purposes and in general any purpose related to the economic and commercial activity of the Company d) So that the Company can transfer, transmit and commission the processing of personal data with Data Processors in accordance with the terms of article 18 of Law 1581 of 2012 for the same purposes previously indicated for the Company or for marketing purposes.

11. Prevention of Money Laundering – Bribery – Corruption.

The Consumer declares that the funds used to make purchases from the Company come from the fruit of his or her labor or from the development of his or her legitimate businesses and therefore do not originate from illegal activities such as money laundering, terrorist financing, bribery, or corruption.

12. Service Channels

You can contact us through:

● WhatsApp: +57 311 3796332 (Monday to Friday from 8:00 am to 8:00 pm)

● Email: info@parchita.com.co

● Contact form: www.parchita.com.co → Contact Us section

13. Additional observations

● For changes in size, color, or reference, the customer may request the same product in another variant, subject to inventory availability.

● Acceptance of any exchange is subject to validation of the item's physical condition in our warehouse.

14. Ridiculous price

· If a price is set on our website or social media by mistake that could be considered ridiculous, by legal mandate, this will be considered as not agreed upon and the legal transaction of the sale or any other transaction will not be established, therefore, there will be no obligation on the part of the Company to respect the advertised price.

15 Shipping Policies

Shipping policies can be consulted on the website www.parchita.com.co ,

16 General and Website Terms and Conditions

· PARCHITA PACIFLORA SAS provides this site to better serve its customers. Please read the following rules that govern the use of www.parchita.com.co, which you accept by accessing it. If you do not agree, please refrain from using it for your online purchases. We reserve the right to update or change the Terms and Conditions at any time without prior notice; therefore, we recommend that you read this section each time you use this site.

· RESTRICTIONS ON USE : All content you see, read, and hear on the www.parchita.com.co site, including, for example, images, site design, illustrations, and graphics, is the intellectual property of PARCHITA PACIFLORA SAS. The content of the www.parchita.com.co site is intended for the personal, non-commercial use of the users of this site. You may download, print, or save selected portions of the content we provide, subject to the following conditions:

- That the use is personal, without any commercial purpose

- Do not copy or reproduce the content in any medium

- Do not alter or modify in any way any trademark.

· PARCHITA PACIFLORA SAS is a registered trademark. No right, title, or interest in any content or materials is transferred to you as a result of the aforementioned activities. PARCHITA PACIFLORA SAS retains full intellectual property rights to any content you download, reproduce, print, redistribute, or store from this site.

All content on the website www.parchita.com.co is the exclusive and worldwide property of PARCHITA PACIFLORA SAS, including, without limitation, reproductions of articles, graphic design, logos, images, text, illustrations, photographs, trademarks, and other distinctive signs, in any programming language used or usable, as well as all software for the operation and development of the website. Reproduction, distribution, communication to the public, making available to the public, transformation, transfer, and any other act or form of exploitation, in any online or offline format, that has not been expressly authorized by the owner of the exploitation rights, are expressly prohibited.

PARCHITA PACIFLORA SAS does not grant any license or authorization of any kind for the use of its intellectual and industrial property rights or any other property or right related to the website, and the services and products offered.

In the case of data or content provided by the user to the website www.parchita.com.co, the user grants PARCHITA PACIFLORA SAS the non-exclusive right, free of copyright and/or intellectual property rights, in perpetuity, irrevocably and fully transferable to third parties, to use, reproduce, modify, adapt, publish, translate, create derivative services, distribute and display such reviews and comments throughout the world and in any media.

All brands and service names appearing on the website www.parchita.com.co are registered trademarks and property of PARCHITA PACIFLORA SAS

· All content on the website www.parchita.com.co is the exclusive and worldwide property of PARCHITA PACIFLORA SAS, including, without limitation, reproductions of articles, graphic design, logos, images, text, illustrations, photographs, trademarks, and other distinctive signs, in any programming language used or usable, as well as all software for the operation and development of the website. Reproduction, distribution, communication to the public, making available to the public, transformation, transfer, and any other act or form of exploitation, in any online or offline format, that has not been expressly authorized by the owner of the exploitation rights, are expressly prohibited.

PARCHITA PACIFLORA SAS does not grant any license or authorization of any kind for the use of its intellectual and industrial property rights or any other property or right related to the website, and the services and products offered.

In the case of data or content provided by the user to the website www.parchita.com.co, the user grants PARCHITA PACIFLORA SAS the non-exclusive right, free of copyright and/or intellectual property rights, in perpetuity, irrevocably and fully transferable to third parties, to use, reproduce, modify, adapt, publish, translate, create derivative services, distribute and display such reviews and comments throughout the world and in any media.

All brands and service names appearing on the website www.parchita.com.co are registered trademarks and property of PARCHITA PACIFLORA SAS

· In order to safeguard the integrity of our transactions and prevent potential irregularities, we reserve the right to cancel any purchase order with significant similarities, such as identical delivery addresses, billing addresses, similar email addresses, names, and phone numbers, without prior notice. In such cases, the payment will be reversed using the same payment method used for the initial purchase. The refund period will be strictly subject to the terms and conditions of the payment gateway used in the original transaction.

· PRICING POLICY
At www.parchita.com.co, we are committed to providing convenience, service, and high-quality product availability online every day, with some limited-time merchandise offers at promotional prices. Merchandise offered online at www.parchita.com.co is typically the same price as merchandise offered in our PARCHITA PACIFLORA SAS stores, although in some cases, differences may exist and may change without prior notice.

· COLORS: PARCHITA PACIFLORA SAS has made every effort to display the colors of its garments as accurately as possible. However, the color of the products shown on screen may vary depending on the quality of your mobile device or computer monitor. Therefore, PARCHITA PACIFLORA SAS cannot guarantee that the colors displayed on your mobile device or computer will accurately reflect their true colors.

· TYPOGRAPHICAL ERRORS : In the event that a product listed on www.parchita.com.co is listed at an incorrect price due to a typographical error or systems error, www.parchita.com.co shall have the right to refuse or cancel any orders placed for such products. If your credit card has already been charged for the purchase and your order is canceled, www.parchita.com.co will issue a credit to your credit or debit card account in the amount of the canceled price.

· TERMINATION OF SERVICE : These terms and conditions apply whether you access the site, register for, or make a purchase at www.parchita.com.co. PARCHITA PACIFLORA SAS may terminate the service at any time without prior authorization. The provisions relating to copyright, trademarks, liability, limitation of liability, indemnification, and miscellaneous, do not disappear with this termination.

· COMMUNICATION: www.parchita.com.co may provide you with information via email, general notices on the site, or by written communication sent by physical mail to your registered address.

· ACCEPTANCE OF TERMS AND CONDITIONS : By accessing and using the website www.parchita.com.co, you agree to be bound by the Terms and Conditions, and all applicable laws will govern and be construed in accordance with Colombian law.

· USE OF THE SITE : Harassment of any kind or form of the site, including via email and chat or by obscene or abusive language is strictly prohibited.

Impersonation is prohibited, including for directors or licensed employees, the host, or representative of PARCHITA PACIFLORA SAS , as well as for other members or visitors.

You may not upload, distribute, or otherwise publish through this site any content which is defamatory, libelous, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable that may constitute or encourage a criminal offense, violate the rights of any party, or which may otherwise give rise to civil liability or violate any law.

Commercial content soliciting others to join or become members of any other commercial online service or organization is prohibited.

· LINKS TO THIRD PARTIES . In an attempt to provide increased value to our visitors, PARCHITA PACIFLORA SAS may choose to link to various third-party websites. However, even if the third party has been contracted by PARCHITA PACIFLORA SAS , we have no control over these sites, which may have different and independent privacy and data collection practices than ours. PARCHITA PACIFLORA SAS has no responsibility or liability for these third-party policies or actions, and is not responsible for the privacy practices or the content of such websites.

· DISCLAIMER: This site, the materials and products displayed on it are shown in a real manner and without warranties of any kind, either explicit or implicit.

· PARCHITA PACIFLORA SAS does not guarantee that the functions contained in the site will be uninterrupted or error-free, that all defects will be corrected, or that the site or server are free of viruses or other harmful components.

· PAYMENT METHODS . We accept electronic payments through Mercado Pago (debit and credit cards), Wompi, ADDI, Sistecrédito, and others. Since these are third-party links, we apply our third-party policies.

· 15% BIRTHDAY DISCOUNT . The 15% birthday discount benefit applies from May 1, 2024, to December 31, 2025, or until the company determines. The following are the conditions for applying this benefit:
One-Time Discount: The birthday discount will be applied only once per month.
Unit Limit: The discount only applies to 3 units in your order.
Non-cumulative: Cannot be combined with other discounts, benefits or activations during the month.
Identification Requirements: To receive the benefit, you must present the ID card of the person celebrating the birthday. The bill must also be in the name of the person whose name is being used.
Application: The discount applies to our physical stores and our WhatsApp line. (Does not apply to purchases made directly through parchita.com.co.)
The conditions and benefits of this discount may be modified or cancelled unilaterally at any time by PARCHITA PACIFLORSA SAS

16. Applicable Legal Framework. This policy is governed by Colombian law, particularly:

● Law 1480 of 2011 (Consumer Statute) – articles 5, 6, 7, 11, 47 and 48.

● Decree 587 of 2016 – Payment reversal.

● Law 527 of 1999 – validity of electronic transactions. ● Law 1581 of 2012 – Personal Data Protection Law.