Bolso Shopping Ollie

National orders (Colombia)

Our orders are shipped through the logistics company Melonn, which is responsible for the safe delivery of all orders within Colombia through several carriers: Envía, Coordinadora, Servientrega, Deprisa, TCC, and Domina.

NOTE: We do not ship to logistics centers, lockers, or freight forwarding offices. Purchase orders received for these destinations will be automatically canceled by the system, and refunds will be issued within 30 calendar days. Refund times depend specifically on the payment gateway used to make the purchase.

The estimated standard delivery time nationwide is 3 to 5 business days. For same-day delivery, Melonn logistics company ships with home delivery. This delivery applies to certain products in the portfolio and is valid for Medellín, Cali, Bogotá, and Barranquilla.

These times may vary depending on promotions or special events.

PARCHITA PACIFLORA SAS reserves the right to cancel any order for which there is no inventory available on the date of shipment, and will inform the customer of such cancellation.

Internationally our orders are shipped by the company FEDEX carrier through the logistics operator Melonn , which is responsible for the safe delivery of the order.

We have a 7-10 business day delivery time, which may vary due to customs or local authorities' hold-ups or delays, as well as the destination. These times do not apply to promotions or special events.

Taxes and Duties: Customers must pay the country's import taxes, which are calculated by the corresponding customs office in their country. This tax may vary, so FedEx will email the tax charge after the purchase. Tax-free package limits are set by each country's customs authorities. Please consult your local customs website for more information.

ORDER PROCESSING

Delivery times begin counting from the date of shipment, business days.

Once the customer completes the order on the website, they will receive an order confirmation email.

It is important to keep in mind that:
All shipments will be subject to payment verification and validation.

of the merchandise in stock.

PARCHITA PACIFLORA SA Your order will take 1-2 business days to process before shipping.

Once we ship your order, you'll receive a shipping notification email containing your tracking number. This will be sent by the logistics company Melonn.

Deliveries cannot be made at a specific time, as this depends on internal logistics and delivery route time for transport companies.

If you have any concerns regarding the delivery of the product, you can contact:

PARCHITA PACIFLORA 's Customer Service line is via WhatsApp, you can write to us at +57 311 3796332 (during business hours).
Monday to Friday from 8:00 am to 7:00 pm) or through our email: info@parchita.com.co

On our page parchita.com.co in the 'Contact Us' form

For deliveries in Colombia, the product may be received and inspected by any adult residing or present at the delivery location, for which the signature on the carrier's invoice will suffice. For units or buildings with concierge service, receipt and signature by the concierge is required.

If the product shows signs of damage or breakage in its packaging at the time of delivery, you must record it on the carrier's guide as an observation, take a photo evidencing the damage, and contact:

PARCHITA PACIFLORA's Customer Service line is +57 311 3796332 (Monday through Friday, 8:00 a.m. to 7:00 p.m.) or you can send us an email to info@parchita.com.co. You can also send us a PQR ( Request for Quotation) in which you tell us what happened with your order.

1. Exchanges and returns for domestic purchases (Colombia)

If you made a purchase in Colombia, you can request an exchange of your item(s) within the following 30 calendar days after delivery of the order, as reported by the carrier's guide.

You can make the change in the following ways:

● By visiting any of our physical stores in the country.

● By contacting our WhatsApp line (+57 311 3796332) we can manage the change directly from your home.

2. Warranty Returns

If your product has manufacturing defects or faults, you can claim the legal warranty within the following timeframes:

● 6 months for products such as handbags, wallets and shoulder bags.

● 3 months for footwear.

In these cases, we will evaluate the product to verify the source of the defect. If confirmed, we may opt for an exchange of the item, free repair, or a refund, as appropriate. The warranty will be effective in accordance with the rules contained in Law 1480 of 2011 and Decree 735 of 2013.

Please note that the product loses its warranty in the following cases:

a. The detailed instructions on the packaging, manual, label and/or tag, or those communicated by PARCHITA in general, have not been followed.
b. If the garment has been in contact with deodorants, bleaches, detergents or chemicals that cause damage to the fabric.
c. If the product shows alteration, modification or evidence of misuse
d. Only the defect is a result of natural wear and tear from the use of the product.

3. Conditions for accepting an exchange or return

To be admitted, the article must meet the following conditions:

● Be in perfect condition: unused, unwashed, undamaged.

● Have all its original labels.

● Keep the original packaging and box.

● Be accompanied by the exchange or return form, previously requested by email: info@parchita.com.co .

Important: If the package is returned without this form, it will be returned to the customer's address, and the customer will be responsible for the costs of the new shipment.

We are not responsible for items lost or damaged in transit, so we recommend keeping the carrier's shipping label and properly securing the package.

In any case, PARCHITA reserves the right to approve or deny a return.

4. Exclusions

● Exchanges and returns are not accepted for international purchases.

● Products purchased at a discount are considered “final sale” and cannot be returned or exchanged.

5. Deadline and procedure

Once the customer submits their request and compliance with the conditions is verified, the customer service team will have up to 5 business days to confirm receipt of the request and coordinate the logistics of the exchange or return.

If the product is returned after 30 calendar days from delivery, the package will be returned to the sender, and the sender will be responsible for return shipping costs.

6. Right of Withdrawal

In accordance with the right of withdrawal established by Law 1480 of 2011, Article 47, the maximum period to exercise this right is five (5) business days from the date of delivery of the product. The product must be returned in the same condition in which you received it.

The following cases are excluded from the right of withdrawal:

1. In contracts for the supply of goods made according to the consumer's specifications or clearly personalized;
2. In contracts for the supply of goods that, by their nature, cannot be returned or may deteriorate or expire quickly;
3. In contracts for the acquisition of perishable goods;
4. In contracts for the acquisition of goods for personal use.

In this case, PARCHITA will proceed to refund the consumer's money and must return all amounts paid without making any discounts or withholdings. In any case, the refund to the consumer may not exceed thirty (30) calendar days from the moment in which the right was exercised.

7. Payment Reversal.

A payment reversal may be requested if: the Consumer was the victim of fraud, the payment corresponds to a transaction not requested by the Consumer, the purchased product was not received or does not correspond to the one requested, does not comply with the inherent characteristics or the delivered product is defective. To request a payment reversal, the Consumer must file a complaint with PARCHITA within five (5) business days following the date on which they became aware of the fraud, the unsolicited transaction or the problem with the purchased product arose. The complaint to the supplier of the good or service must contain at least:

1. Express statement of the reasons justifying the request for payment reversal.
2. Indication of the reason supporting the request, which must correspond to one of those regulated in Decree 587 of 2016.
3. Value for which the reversal is requested.
4. Identification of the bank account, credit card, or payment instrument to which the transaction was charged.

Likewise, the Consumer must notify the issuer of the electronic payment instrument within the same five (5) business day period that the consumer has to file the complaint with the Company, where he must indicate the fact that he has satisfied the obligation to return the goods when appropriate and the support or proof of filing the complaint with the supplier. The content of said notification must contain at least the following:
1. Express statement of the reasons justifying the request for payment reversal.
2. Indication of the reason supporting the request, which must correspond to one or more of those indicated in Decree 578 of 2016.
3. Value for which the reversal is requested.
4. Identification of the transaction carried out with the indication of number, date and time, if applicable.
5. Identification of the bank account, credit card or payment instrument to which the transaction was charged.
6. Proof of the complaint filed with the Company.

Within the same term of five (05) business days, the Consumer must inform PARCHITA that the good subject to reversal will be available for collection in the same conditions and in the same place in which it was received. PARCHITA will generate the necessary logistics so that the Consumer returns the product subject to reversal in the same conditions in which the Consumer received it.

PARCHITA must issue proof of the filing of said complaint, indicating the date and reason for it.
In the event that the Consumer has requested the reversal of the payment and bad faith is determined on the part of the Consumer, the claimed transaction will be definitively charged to the consumer and the Superintendence of Industry and Commerce may impose sanctions of up to fifty (50) current legal monthly minimum wages.

If the consumer who wishes to reverse the payment is not the same as the holder of the payment instrument, the request to the issuer must be submitted by the holder of the financial product.

When the payment corresponds to several products, the Consumer may request a partial reversal of the payment for those for which the request is made. In this case, the Consumer must clearly state which product and the value for which the reversal is requested.

Once the complaint has been submitted to PARCHITA and the reversal request has been submitted to the issuer of the payment instrument, the issuer of the payment instrument will have a period of fifteen (15) business days to make the reversal effective, in accordance with the terms of Decree 587 of 2016.

8. Events Beyond Our Control

We will not be liable for any failure to perform, or delay in performance of, any of our obligations under this Agreement that results from events outside our reasonable control ("Force Majeure Event").
Force Majeure Causes shall include any act, event, omission or accident beyond our reasonable control and, among others, the following:
a. Strikes, lockouts or other protest measures.
b. Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparation for war.
c. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
d. Inability to use trains, ships, airplanes, motor vehicles, or other means of transportation, whether public or private.
e. Inability to use public or private telecommunications systems.
f. Acts, decrees, legislation, regulations or restrictions of any government or public authority.

Obligations will be deemed suspended for the duration of the Force Majeure Event, and we will have an extension of the deadline for fulfilling such obligations for a period equal to the duration of the Force Majeure Event. We will use all reasonable efforts to bring the Force Majeure Event to an end or to find a solution that will allow us to fulfill our obligations despite the Force Majeure Event.

South 9th Street #50ff-71
Medellín, Antioquia

PBX: (+57) 4754470
Cell: +57 311 3796332

Modification date: 06/19/2025